How to Appeal SASSA SRD Grant [Explained]


How to Appeal SASSA SRD Grant in Few Easy Steps

In this quick post, we’ll share with you how to appeal SASSA SRD grant.

We understand the significance of the SASSA SRD (South African Social Security Agency Special Relief of Distress) grant in these challenging times. It’s not just financial assistance; it’s a lifeline for many individuals and families facing economic hardships. 

Appealing a grant decision can be daunting, and we want you to know that you’re not alone in this journey. The SASSA SRD grant is a vital lifeline for many individuals and families, offering financial assistance during difficult times. 

However, the application and appeal processes can sometimes feel daunting, so I’ve developed this guide to walk you through the steps in appealing for a SASSA grant and other vital information to make the appeal process a breeze. 

Your pursuit of the SASSA SRD grant is essential, and we’re honored to be a part of your journey. So let’s get started! 

What is SASSA? 

SASSA stands for the South African Social Security Agency. It is a government agency in South Africa responsible for administering social grants to eligible citizens and residents of the country. These social grants are financial assistance programs designed to support individuals and families facing economic hardship and vulnerability.

We have written about how to change banking details for SASSA, you should check it out if you’ve registered and need to make some modifications to your personal details submitted.

SASSA offers several types of social grants, including:

  • Old Age Pension: Providing financial assistance to elderly citizens who have reached a certain age and meet specific criteria.
  • Disability Grant: Assisting individuals with disabilities who cannot support themselves due to their condition.
  • Child Support Grant: Offering support to caregivers or parents of children under a certain age to help with the costs of raising a child.
  • Foster Child Grant: Providing financial assistance to individuals who are fostering children.
  • Care Dependency Grant: Assisting caregivers of children with severe disabilities who require special care.
  • Social Relief of Distress (SRD) Grant: Offering temporary financial aid to individuals and families facing extreme hardship or crises.

SASSA is crucial in reducing poverty and improving the well-being of vulnerable populations in South Africa. The agency assesses applications, disburses grants, and ensures that those who qualify receive the financial support they need. It operates under the Department of Social Development in South Africa.

How to appeal SASSA SRD Grant

When to Submit an Appeal

To have your appeal considered, submitting it within 90 days of your initial application being rejected is essential. Regrettably, if you appeal after these 90 days, your application cannot be reconsidered. 

Appeals should be directed to the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA). Below, we’ll guide you through the step-by-step process of how to appeal.

How to Appeal SASSA SRD Grant

To appeal for the SASSA srd Grant and have your appeal approved, follow these steps:

Visit the SRD Appeal Website

– Go to the SRD Appeal website using your internet browser.

Enter Your ID Number and Mobile Number

– Provide your ID number and the mobile number you used during your initial application.

Request a Verification Pin

– Click the “Send Pin” button and wait for an SMS containing a verification pin.

Enter the Verification Pin

– Enter the verification pin on the appeal website once you receive the SMS.

Submit Your Appeal

– After entering the verification pin, click the “Submit” button.

Your appeal has now been successfully submitted.

How to Check Your SRD Appeal Status

After submitting your appeal following the instructions above, please verify whether your request has been assessed and your grant application has been approved. To check your appeal status, please follow these steps:

Visit the SRD Appeal Website

– Access the SRD Appeal website through your web browser.

Provide Your ID Number and Mobile Number

– Enter your ID number and the mobile number used during your initial application.

View Your Appeal Status

– Your appeal status will be promptly displayed on your screen.

Important Notes:

  • The Independent Tribunal will communicate the outcome of your appeal within 60 to 90 days from the date of appeal submission.
  • Requests should be submitted for each month the R350 grant was rejected.
  • The Independent Tribunal will verify your information, including income and other financial assistance, using databases employed by SASSA.
  • The decision of the Independent Tribunal on your appeal is final, and there are no further internal avenues for recourse.

What to Do If Your Appeal Is Declined

If your appeal is declined, but you firmly believe you qualify for the SRD grant (and can provide evidence), you can take the matter to the High Court for a judicial review. You can also seek assistance from organizations offering free paralegal advice, such as Black Sash, Legal Aid, or Law for All.

Contact Information for SRD Grant Appeal Queries

If you have any questions or require assistance regarding your SRD Grant Appeal, please reach out to the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA) using the following contact details:

  • Tel: 012 312 7727
  • Email:
  • Fax: 086 534 3124 / 086 216 371
  • Postal Address: Private Bag x 901, Pretoria, 0001

They will be able to provide you with the necessary guidance and support for your appeal-related queries.

Types of SASSA grants

  • Care Dependency Grant
  • Child Support Grant
  • Disability Grant
  • Older Persons Grant
  • SRD R350 Grant
  • Foster Child Grant
  • Grant-In-Aid
  • War Veterans Grant

Related: How to Buy Telkom Data

How to Appeal Your SASSA R350 Grant

If you need to appeal your SASSA R350 grant decision, follow these steps:

Visit the SRD Appeal Website

Go to the website and locate the green bar, “click here to lodge an appeal or check appeal status.”

Enter Your Details

Provide your ID Number and the phone number used when you initially submitted your application.

Receive and Enter the Verification Pin

Click on the “send pin” button. You will receive a verification PIN on your phone. Enter this pin on the website.

Submit Your Appeal

After entering the pin, click on the “submit” button.

How to Apply for an Appeal for SASSA Relief Grant Online

You can also initiate an appeal for your SASSA relief grant application online by following these steps:

Visit the SRD Website for Appeals

Go to

Provide Your Information

Enter your ID number and the phone number used when you submitted your initial application.

Request a Pin

Click the “send pin” button and follow the on-screen instructions.

Why SASSA Status Is “Pending”

If your SASSA status indicates “pending,” your application has not yet been approved. SASSA is currently in the process of reviewing and verifying the information you provided. Please remember that SASSA handles many applications, and the verification process may take some time.

How to Appeal SASSA SRD Grant (Summary) 

The process of appealing a SASSA SRD (Social Relief of Distress) grant is a crucial avenue for individuals who believe their applications were wrongly rejected or for those facing changes in their circumstances. It’s a lifeline that offers hope and support during challenging times.

Following the steps outlined in this guide, applicants can navigate the appeal process effectively, ensuring their cases are reviewed. The online appeal system and the verification of details assuring transparency and accountability in the distribution of relief grants.

Remember, even if your initial application is declined, the option to appeal is there to provide a second chance. SASSA’s commitment to addressing appeals and the opportunity for a judicial review in case of further disagreement reflects a dedication to assisting those most in need.

In these challenging times, when timely assistance can make a significant difference, knowing how to appeal a SASSA SRD grant can be a lifeline that ensures you receive the support you require. It’s a process built on the principles of fairness and empathy, aiming to relieve those facing economic hardship.

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